Refund & Return Policy
We value your trust and strive to provide high-quality cosmetic products. Your satisfaction is important to us, so please read our return and refund policy carefully before making a purchase.
🔄 Returns
You can request a return within 7 days of receiving your order. To be eligible, the product must be unused, unopened, and in its original packaging with all seals intact.
Customers are responsible for ensuring the product is safely returned. We reserve the right to reject returns that do not meet our policy conditions.
🚫 Non-Returnable Items
Due to hygiene and safety concerns, the following items cannot be returned:
- Opened or used cosmetic products
- Items without original packaging
- Products purchased on sale or discount
💰 Refunds
Once your return is received and inspected, we will notify you regarding the approval status. If approved, your refund will be processed within 5–7 working days.
Refunds will be issued via the original payment method. In case of Cash on Delivery (COD), refunds may be processed via bank transfer or mobile wallet.
⚠️ Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear images as proof.
After verification, we will offer a replacement, exchange, or full refund at no additional cost.
📦 Exchange Policy
We only replace items if they are defective or damaged. Exchanges depend on product availability. If the requested item is out of stock, a refund will be issued instead.
🚚 Shipping & Return Charges
Delivery charges are non-refundable. Customers may be responsible for return shipping costs unless the product is damaged or incorrect.
📞 Contact Us
For any questions, complaints, or return requests, feel free to contact us:
Email: your@email.com
WhatsApp: 03XXXXXXXXX
Thank you for choosing us 💖 We appreciate your trust in our products.